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Using the Agent Dashboard 23 Articles View All Getting to know the Agent Dashboard Overview of the Agent Dashboard (Watch t... Handling Cases Using Case Filters Case Summary List	Customer Portal 19 Articles View All Making the Customer Portal Your Own Understanding the Portal and "Questions ... How to Use Your Own Domain for the Porta... Customizing the "Contact Us" Form in you... How to Add Required or Custom Fields to ...
Using the Admin Panel 47 Articles View All Getting Started Setting up Email (Watch the video) Setting up Twitter (Watch the video) Configuring Case Filters (Watch the Vide... Connect Assistly and Salesforce (Watch t...	Measuring Success with Reporting 3 Articles View All Report Definitions Changing Date Ranges Export Data
Community Questions 1 Article View All Setting a Best Answer for a Q&A/Communit... Recent Q&A View All Can multipass make the main support page... Can I password protect my help site? Problem to add labels Viewing Reports / Analytics by Custom Ca... Email Us form notification	Suggestions And Updates 1 Article View All What's coming next? Recent Q&A View All Suggest a Feature Allow agents to create questions in the ... Allow Flex Agents to modify KB Forwarding email capability Feature Request: Change the topic for cu...
Tips and Tricks 22 Articles View All Respond to multiple customers at once Kill Spam the Ninja Way Use Keywords in Rules Outbound Emails with Different Styling Case Assignment Notification Recent Q&A View All Customer Search Filtering FAQ questions based on How to create email notifications Remove Case Labels Using a Macro to Resolve a Case	Template Share Recent Q&A View All Customizing form to redirect to email ad... Creating Discussion Section Template Adding Reason for Contact in Email Form Knowing the topic in the autocomplete an... Knowledge Base Template Modification
General 12 Articles View All What is Assistly? What makes you different? How do I log into Assistly? How does the 30-day free trial work? What are my payment options?

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